Show clients exactly what you did.
Document every job with before & after photos, video walkthroughs, and annotated clips. Control what clients see in their portal, add captions, and let LawnPro generate GIF previews automatically. Every job tells a story—make sure yours does too.
Photo uploads — available on all plans | Video uploads — available on Grow and Plus plans
Everything you can do with photos & videos in LawnPro
Side-by-side proof of every job
Capture separate before and after shots on any visit. LawnPro displays them side-by-side in the client portal so customers can see exactly what changed. No more "did they actually do anything?" calls — the photos answer the question before it gets asked.
Before & after photos attach directly to the visit record and are visible in your job history. Use them to document problem areas, show completed work, or build a visual record for recurring customers over time.
Walk clients through the job on video
Upload video walkthroughs directly to visits, estimates, invoices, or customer records. Supported formats include mp4, mov, webm, avi, and mpeg. Videos are stored securely and stream directly inside LawnPro — no external hosting needed.
Video is especially powerful on estimates. Walk a prospect through their property, explain what needs to be done, and attach the video to the estimate. Clients who see a video walkthrough close at significantly higher rates than those who receive a number-only quote.
Video uploads are available on Grow and Plus plans. Upgrade to unlock.
You control what clients see
Every photo and video has a client visibility toggle. Flip it on to share it in the client portal — flip it off to keep it internal for your team only. Internal photos are never visible to the client, no matter what.
Use internal photos to document issues you spotted on the property, track equipment placement, or capture anything you want your crew to reference on the next visit without exposing it to the customer. It's your job record — you decide what's shared.
Add context to every image
Add a caption to any photo or video. Captions show up in the client portal alongside the image so clients understand what they're looking at — "Back fence line before treatment" or "Grub damage identified near sprinkler head 4."
For your team, captions serve as field notes attached directly to the visual record. No more digging through job notes to find what that photo was about — the context travels with the image.
Videos that grab attention before anyone presses play
When you upload a video, LawnPro automatically generates an animated GIF preview from the first few seconds of the clip. It appears as the thumbnail in the gallery — so clients and your team can see what the video contains at a glance, without pressing play.
Static thumbnails get ignored. Animated previews get watched. The GIF generates in the background after upload with no extra steps on your end.
GIF previews are available on Grow and Plus plans. Upgrade to unlock.
Timestamped notes inside the video
Add annotations at specific moments in any video. Mark a problem area at 0:14, call out completed work at 0:45, or flag a follow-up item at 1:22. Annotations appear as clickable timestamps — viewers jump directly to the moment you flagged.
Use annotations on estimate walkthroughs to call out specific issues, or on job completion videos to guide clients through what was done and why. It turns a generic video into a guided tour of the work.
Video annotations are available on Grow and Plus plans. Upgrade to unlock.
Photos go where the work goes
Photos aren't limited to visits. Attach them to estimates, invoices, customers, equipment, chemical applications, expenses, assets, and vendors. Anywhere there's a record worth documenting, you can attach photos.
Attach a photo of a damaged sprinkler head to an estimate so the client sees exactly what needs repair. Add receipts directly to expense records. Document equipment condition over time. The visual record lives inside LawnPro alongside the job data — not in a camera roll you'll never find again.
We started attaching before and after photos to every visit last spring. Disputes dropped to almost zero. Clients can see exactly what was done. We've also won several bids we wouldn't have before just by sending a video walkthrough with the estimate.
LawnPro Customer
Everything in one visual record
Photos and videos aren't just documentation — they protect your business, close more estimates, and build trust with every client.
Before & After Photos
Capture separate before and after shots on any visit. Displayed side-by-side in the client portal so customers see exactly what changed.
Video Uploads Grow & Plus
Upload video walkthroughs to visits, estimates, and customer records. Supports mp4, mov, webm, avi, and mpeg. No external hosting needed.
Client Visibility Controls
Toggle client visibility on each photo and video individually. Keep internal shots private while sharing completed work with the customer.
Photo & Video Captions
Add descriptive captions to any photo or video. Context travels with the image in the client portal and in your job history.
Auto GIF Preview Grow & Plus
LawnPro automatically generates an animated GIF thumbnail from your uploaded video. No extra steps — it happens in the background after upload.
Video Annotations Grow & Plus
Add timestamped notes at specific moments in any video. Viewers click a timestamp and jump directly to the moment you flagged.
Attach Anywhere
Attach photos to visits, estimates, invoices, customers, equipment, chemical applications, expenses, assets, and vendors.
Dispute Protection
Timestamped photos attached to the job record are your best defense against "they didn't do anything" disputes. The record speaks for itself.
Secure Cloud Storage
All photos and videos are stored securely in the cloud. Access them from any device — no camera rolls, no shared drives, no lost files.
Photo and video documentation for lawn care businesses
Every lawn care job is worth documenting. LawnPro gives you a complete photo and video system built directly into your scheduling, invoicing, and customer management — so the visual record lives alongside the job data, not scattered across your phone's camera roll.
Before and after photos are the foundation. Capture separate shots at the start and end of any visit. LawnPro displays them side-by-side in the client portal — customers see exactly what changed, before the invoice even arrives. The result is fewer disputes, faster payments, and customers who actually understand the value of what they're paying for.
On Grow and Plus plans, video uploads take documentation further. Attach video walkthroughs directly to estimates to walk prospects through the property and explain what needs to be done — before they've agreed to anything. Businesses that send video estimates consistently report higher close rates than those sending numbers alone. Videos can also be attached to visits, invoices, customer records, and anywhere else a visual explanation beats a written one.
Every photo and video has a client visibility toggle — you decide what customers see in their portal and what stays internal for your team. Add captions to give context that travels with the image wherever it's viewed. For videos, LawnPro automatically generates an animated GIF thumbnail so galleries are immediately scannable without pressing play. Video annotations let you add timestamped notes at specific moments, turning a walkthrough clip into a guided tour of the work completed.
Photos aren't limited to visits. LawnPro lets you attach images to estimates, invoices, customers, equipment, chemical applications, expenses, assets, and vendors. Attach a photo of a damaged irrigation head to the estimate. Document equipment condition over time. Add receipts directly to expense records. The visual record lives where the work lives — always findable, always attached to the right job.
Frequently asked questions
Yes. LawnPro has a dedicated before & after photo flow on visits. Capture separate before and after shots, and they display side-by-side in the client portal so customers can see exactly what was done.
Video uploads are available on Grow and Plus plans. Photo uploads are available on all plans including Solo and Startup.
You control visibility on each photo and video individually. Toggle client visibility on to share it in the client portal, or leave it off to keep it internal. Clients only see what you choose to share.
LawnPro supports mp4, mov, webm, avi, mpeg, and ogv. Most videos recorded on a phone or camera will upload without any conversion needed.
When you upload a video, LawnPro automatically generates an animated GIF from the first few seconds of the clip. It appears as the gallery thumbnail so clients and your team can see what the video contains without pressing play. The GIF generates in the background — no extra steps required.
While viewing a video, you can add a note at any timestamp — for example, marking a problem area at 0:14 or a completed section at 0:52. Annotations appear as clickable timestamps. Anyone viewing the video can click a timestamp and jump directly to that moment.
Photos can be attached to visits, estimates, invoices, customers, equipment, chemical applications, expenses, assets, and vendors. Anywhere there's a record worth documenting, there's a photo attachment option.
Yes. All photos and videos are stored securely in the cloud. They're accessible from any device and attached directly to the records they belong to — no camera rolls, no shared drives, no lost files.
Yes. You can add a caption to any photo or video. Captions display alongside the image in the client portal and in your internal job history so the context always travels with the visual.
Explore more features
See what else LawnPro can do for your business.
Scheduling
Schedule visits and attach before & after photos directly from the job on your phone.
Estimates
Attach video walkthroughs to estimates and close more jobs before you even show up.
Client Portal
Clients view their before & after photos, invoices, and job history in one place.
Resources
Help Articles
Guides on uploading photos, setting client visibility, and using video features.
Browse Help →Video Tutorials
Watch how to use before & after photos and video walkthroughs in LawnPro.
Watch Videos →Talk to Support
Questions about photos or video uploads? We're here 7am–7pm CST, 7 days a week.
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