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Multi-Step Programs

Build once, schedule for hundreds of customers

Fertilization programs, pest control plans, weed treatments—any service where you perform different steps at different intervals. Create a template once, then assign it to as many properties as you want. LawnPro generates all the visits automatically.

Multi-Step Programs in LawnPro
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Stop recreating the same program over and over

If you offer fertilization, pest control, weed management, or any service with multiple applications throughout the season, you know the headache: you perform a different service at each visit, and the timing between visits varies. A 6-step fertilization program might have Round 1 in March, Round 2 six weeks later, Round 3 another four weeks after that—and so on.

Without the right tools, you're manually creating dozens of visits per customer, trying to remember the right intervals, and hoping you don't miss an application. Multiply that by 50, 100, or 500 customers on the same program, and you're spending hours on data entry instead of actually servicing lawns.

LawnPro's multi-step programs solve this problem completely. You define your program template once—all the steps, services, intervals, and pricing—then assign it to any number of properties. LawnPro generates all the visits automatically, with the correct timing and services already filled in. What used to take hours now takes seconds.

Multi-Step Program Overview

How multi-step programs work

Three simple steps to go from template to scheduled visits.

1

Create a template

Define your program: name it, add each step with its service/items, and set the number of days between each step. Save it as a reusable template.

2

Assign properties

Select a template and check off the properties you want to enroll. You can assign one property or hundreds at once—LawnPro handles it all.

3

Generate visits

Click "Save & Generate Visits" and LawnPro creates all the scheduled visits with correct dates, services, and pricing. Done.

Create reusable program templates

A program template is your master blueprint. It defines everything about the program: the name, how many steps it has, what services are performed at each step, and how many days should pass between steps. Once you create a template, you can use it over and over for different customers without rebuilding it each time.

To create a template, go to Schedule → Multi Step Programs → Templates. Give your template a name (like "6-Step Fertilization" or "Quarterly Pest Control"), then start adding steps. Most lawn care companies have 3-8 templates covering their core programs: basic fertilization, premium fertilization with weed control, pest control, mosquito treatments, and so on.

Templates can be edited at any time. If you change the timing or services in a template, existing enrolled properties aren't affected—only new enrollments use the updated template. This gives you flexibility to refine your programs over time without disrupting customers already in progress.

Multi-Step Program Templates

Define each step with precision

Each step in your program represents one visit. For every step, you specify the service or items to be performed, the number of days from the previous step, and optionally assign a default crew or employee.

For example, a 6-step fertilization program might look like:

  • Step 1: Pre-emergent + Fertilizer (Day 0 - start date)
  • Step 2: Fertilizer + Weed Control (42 days later)
  • Step 3: Fertilizer (30 days later)
  • Step 4: Grub Control + Fertilizer (45 days later)
  • Step 5: Fertilizer (30 days later)
  • Step 6: Winterizer (45 days later)

The intervals don't have to be uniform—you have complete flexibility to match your actual treatment schedule. Each step pulls pricing from your service catalog, so when you raise prices, future programs reflect the new rates automatically.

Defining Program Steps

Assign to one property or hundreds

Once your template is built, assigning it to properties is simple. Go to Schedule → Multi Step Programs → Multi Step Programs. In Step 1, select the template you want to use. In Step 2, check the boxes next to the properties you want to enroll.

You can select as many properties as you'd like—there's no limit. If you're rolling out a new fertilization program to 200 customers, just check all 200 and click "Create Program." LawnPro handles the rest.

After clicking Create Program, you'll see a preview of all the visits that will be generated. You can review the dates, make adjustments if needed, then click "Save & Generate Visits" to add everything to your schedule. All 200 customers now have their complete program scheduled, with the correct services and timing for each visit.

If you need to delay a program (maybe a customer signed up late in the season), you can save the program without generating visits and come back to it later.

Assigning Properties to Programs

Track completion across all properties

Once programs are running, you need visibility into where each property stands. LawnPro tracks which steps have been completed for each enrolled property, so you always know who's on track and who might need attention.

From the multi-step programs screen, you can see at a glance which properties are on Step 2, which are on Step 5, and which have completed the entire program. If a visit gets rescheduled due to weather or a customer cancellation, you'll see that reflected immediately.

This visibility is critical for quality control. If a customer calls asking about their lawn, you can instantly see which treatments they've received and which are still coming. No more guessing or digging through paper records.

At the end of the season, you'll have a complete record of every application made to every property—invaluable for renewals, upsells, and demonstrating the value of your service.

Tracking Program Progress

Generate professional program reports

Need to show a customer what they're getting? Or provide documentation for a chemical application? LawnPro can generate detailed reports for any multi-step program.

Reports include the property information, all steps in the program, scheduled dates, services performed, and completion status. You can share these with customers as a professional overview of their treatment plan, or use them internally to track program delivery.

For businesses that need to track chemical applications for regulatory compliance, these reports provide a clear audit trail of what was applied, when, and to which properties. Combined with LawnPro's chemical tracking features, you have complete documentation for any inspections or customer inquiries.

Multi-Step Program Reports

Perfect for these services

Fertilization Programs

4, 5, 6, or 8-step programs with pre-emergent, fertilizer, weed control, grub control, and winterizer applications timed throughout the season.

Pest Control

Quarterly or bi-monthly pest control treatments with different products for different seasons—perimeter sprays, interior treatments, targeted applications.

Mosquito Control

Monthly treatments during mosquito season, typically 5-7 applications from April through October with barrier sprays and larvicide treatments.

Tree & Shrub Care

Seasonal treatments including dormant oil, insecticide applications, disease prevention, and deep root fertilization at the right times of year.

Irrigation Maintenance

Spring startup, mid-season checks, and winterization—three visits at specific times with different services and pricing for each.

Pool Service Programs

Opening, weekly maintenance, and closing packages with different chemical treatments and services throughout the pool season.

Why lawn care pros love multi-step programs

Save hours of scheduling time

What used to take hours of manual data entry—creating dozens of visits for each customer—now takes seconds. Build the template once, assign it to hundreds of properties, and let LawnPro do the work.

Never miss an application

Every step is scheduled with the correct timing. No more trying to remember when the last treatment was or calculating when the next one is due. It's all on the calendar automatically.

Consistent pricing across the board

Templates ensure every customer on the same program pays the same price for the same services. No more inconsistent quotes or forgotten add-ons.

Crews know exactly what to do

Each visit shows the specific services for that step. Crews don't have to guess what treatment they're performing—it's right there on their mobile app.

Sell programs, not visits

Package your services into professional programs that customers can understand. A "6-Step Premium Lawn Care Program" sells better than "we'll come spray some stuff a few times."

Complete documentation

Every application is recorded. For regulatory compliance, customer questions, or end-of-season reviews, you have a complete history of what was done and when.

Ready to streamline your programs?

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Learn More

Get started with these guides and resources.

Creating Program Templates

Step-by-step guide to building your first multi-step program template.

Read Article
Using Multi-Step Programs

How to assign templates to properties and generate visits.

Read Article
Schedule & Calendar Help

Full documentation for all scheduling features in LawnPro.

View Category

Explore related features

Multi-step programs work hand-in-hand with these other LawnPro tools.

Scheduling

All your program visits appear on the calendar with the rest of your schedule. Drag, drop, and manage everything in one place.

Waitlist Estimates

Customers who want to sign up for next season? Add them to the waitlist and schedule when you're ready.

Reporting

Track program revenue, completion rates, and customer retention with built-in reports.

Invoicing

Invoice per visit or bundle multiple applications together. Flexible billing for any program structure.

Routing

Program visits can be grouped and routed efficiently with all your other stops.

Customer CRM

See complete program history for each customer—which steps they've received and what's coming next.