Set it once. Let it run forever.
Automate appointment reminders, payment follow-ups, estimate notifications, and customer communication. Every automation has three parts: a trigger, a timing, and an action. Set it up once and LawnPro handles the rest—emails, texts, or push notifications sent at exactly the right moment without you lifting a finger.
Every automation has three parts
What starts the automation
Choose the event that kicks things off. Triggers include: visit is on the schedule, visit added, visit completed, to-do on schedule, to-do added, meeting on schedule, meeting added, invoice created, invoice past due, estimate sent, estimate accepted, estimate declined, estimate change requested, equipment maintenance scheduled, or a specific date and time you choose. Each trigger pairs with run time options that make sense for that event—reminders fire before, notifications fire after.
When the automation fires
Set when the action happens relative to the trigger. Options include instantly, 2 minutes to 30 days after the event, or 1 to 3 days before a scheduled event. A visit reminder might fire 1 day before the visit is on the schedule. A completed-visit notification might fire instantly when the crew marks the job done. A past-due reminder might fire 7 days after an invoice was created. LawnPro won't let you save an automation with a timing that doesn't make sense for the trigger—you'll get a clear warning if you try.
What happens when it fires
Choose what the automation actually does: send an email, send a text message, or send a push notification. Emails and texts use your saved templates with merge tags that auto-fill customer details, company info, invoice amounts, and more. Pick who receives it—the customer, you, a specific employee, or a combination. You can also set text message time windows in your preferences so automated texts never go out before 8am or after 8pm (or whatever hours you set).
See everything that ran and whether it worked
The Automation History tab logs every automation that has fired. Each entry shows the date, trigger condition, action taken, and status. Successful automations show green with a success message. Failed automations show red with the reason they failed—usually a missing or incorrect email address on the customer profile. Use history to troubleshoot, verify that reminders went out, and confirm your automations are working the way you intended.
Automations your business needs on day one
LawnPro includes pre-built automations you can turn on immediately. Customize the templates, adjust the timing, or create your own from scratch.
Appointment Reminder
Trigger: Visit on schedule
Timing: 1 day before
Action: Text or email the customer
Visit Complete Notice
Trigger: Visit completed
Timing: Instantly
Action: Text or email the customer
Invoice Past Due
Trigger: Invoice past due
Timing: 3, 7, or 14 days after
Action: Email or text payment reminder
Estimate Accepted
Trigger: Estimate accepted
Timing: Instantly
Action: Email customer next steps + notify you
Visit Added to Schedule
Trigger: Visit added
Timing: Instantly or delayed
Action: Notify customer or employee
Estimate Declined
Trigger: Estimate declined
Timing: Instantly
Action: Notify you to follow up
I used to spend every Sunday night sending appointment reminders for Monday. Now LawnPro texts every customer the day before automatically. I don't even think about it anymore—and cancellations are way down because people actually know we're coming.
LawnPro Customer
More control than you'd expect
Automations are powerful, but they're also precise. You control exactly who gets what, when, and under what conditions.
Customer-Specific Automations
Turn automations on or off for individual customers. Disable past-due reminders for a customer who always pays late but always pays. Keep general reminders running for everyone else.
Invoice-Specific Rules
Control which invoices trigger automations and which don't. Run a past-due reminder only on invoices above a certain amount, or exclude invoices that are on a payment plan.
Estimate-Specific Rules
Control which estimates trigger automations. Send follow-up texts only for estimates above a certain value, or fire different automations for different services.
Templates with Merge Tags
Automations use your saved email and text templates. Merge tags auto-fill customer name, company name, invoice amounts, and other details so every message is personalized.
Text Message Time Windows
Set quiet hours so automated texts never go out too early or too late. If an automation fires at 11pm, the text waits until your morning window opens.
Build Your Own
Don't see what you need? Create custom automations from scratch. Pick any trigger, any timing, and any action. Your workflow, your rules.
What are workflow automations for lawn care?
Workflow automations for lawn care let you set up rules that send emails, text messages, or push notifications automatically when certain events happen in your business. Instead of manually texting every customer the day before their service, you create an automation that fires a reminder text whenever a visit is on the schedule for the next day. You set it up once and it runs for every customer, every time.
LawnPro's automation engine is built around a simple three-part formula: trigger condition, run time, and action. Triggers include visits, invoices, estimates, meetings, to-dos, and equipment maintenance. Run times range from instantly to 30 days after an event, or 1 to 3 days before a scheduled event. Actions include sending emails, texts, and push notifications using templates with merge tags that personalize every message.
What makes LawnPro's automations especially useful is the ability to set rules at the customer, invoice, or estimate level. Turn off reminders for a specific customer, run an automation only on high-value estimates, or exclude certain invoices from past-due notices. Combined with text message time windows that prevent late-night sends, you get automation that's powerful but never out of control. The Automation History tab logs every automation that fires so you can verify everything is working.
Frequently asked questions
Go to the Automations tab in the side menu. You'll see pre-built automations you can turn on, or click to create a new one. Choose a trigger condition, set the run time, pick an action (email, text, or push notification), select the template, and save. The automation runs every time that trigger condition is met.
Triggers include: visit on schedule, visit added, visit completed, to-do on schedule, to-do added, meeting on schedule, meeting added, invoice created, invoice past due, estimate sent, estimate accepted, estimate declined, estimate change requested, equipment maintenance scheduled, and specific date/time. Each trigger has appropriate run time options.
Yes. Customer-specific automations let you turn individual automations on or off for specific customers. You can also set invoice-specific and estimate-specific rules to control which documents trigger automations.
Each automation sends one type of communication (email, text, or push notification). If you want to send both an email and a text for the same trigger, create two automations with the same trigger and timing—one for email and one for text.
No—not if you set your text message time windows. In your preferences, set the earliest and latest times automated texts can go out. If an automation fires outside those hours, the text waits until the window opens. This prevents 2am reminders to customers.
The Automation History tab logs every automation that runs. Failed automations show in red with the reason—usually a missing or invalid email address on the customer profile. Successful automations show green. Check history periodically to catch and fix issues.
Yes. Automations are included with your LawnPro plan. If you want to send automations by text, your plan needs to include texting or you can add it as an add-on for $19 per month. Email and push notification automations are available on all plans.
Explore more features
See what else LawnPro can do for your business.
2-Way Text Messaging
Send and receive texts from a dedicated business number. Text invoices, estimates, and reminders. Full conversation history.
Invoicing
Create, send, and automate invoices by email, text, or mail. Auto-invoicing, online payments, and past-due tracking.
Zapier Integration
Connect LawnPro to 3,000+ apps for advanced workflows. Build triggers and actions that extend beyond what built-in automations can do.
Resources
Help Articles
Guides on triggers, timing, templates, and troubleshooting automations.
Automation Help Articles →