Effective date: August 2, 2026
Last updated: August 2, 2026
These Terms of Service (the "Terms") are a binding agreement between you and LawnProSoftware.com LLC, an Alabama limited liability company ("LawnPro," "we," "us," or "our"). They govern your use of the LawnPro Software platform, our websites, our mobile applications, and any related services (together, the "Service").
Please read Section 5 before you subscribe. Paid plans renew automatically and subscription fees are not refundable. Section 17 requires most disputes to be resolved by individual arbitration and waives your right to a jury trial and to participate in a class action, unless you opt out within 30 days.
By creating an account, subscribing to a paid plan, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.
You must be at least 18 years old to use the Service.
The following documents are part of these Terms and are incorporated by reference: our Privacy Policy and our Data Processing Addendum. Our Sales Policy is a plain-language summary of Sections 4 through 8; if it ever conflicts with these Terms, these Terms control.
You agree that we may provide these Terms, and any notices, disclosures, and other communications relating to the Service, electronically. Electronic delivery has the same legal effect as delivery on paper.
LawnPro is business management software for service businesses. Subject to these Terms and to payment of any applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service to operate your business for as long as your account is active.
We own the Service, including all software, designs, text, graphics, and other content we provide, along with all intellectual property rights in them. Nothing in these Terms transfers ownership of the Service to you. You may not copy, modify, reverse engineer, decompile, resell, sublicense, or create derivative works from the Service, and you may not use it to build a competing product.
We improve the Service continuously. We may add, change, or remove features at any time. If we discontinue a feature you rely on in a way that materially reduces the value of your plan, you may cancel under Section 8, but that will not entitle you to a refund of fees already paid.
If you send us suggestions or feedback, we may use them without restriction and without owing you anything.
You are responsible for the accuracy of the information you give us, for keeping your login credentials confidential, and for everything that happens under your account. Tell us promptly at support@lawnprosoftware.com if you believe your account has been accessed without your permission.
You may give employees and other users access to your account. You are responsible for their activity and for making sure they follow these Terms. The number of users or employees included is set by your plan, as described on our pricing page.
Your account belongs to the business that owns it, not to any individual employee. If there is a dispute about who controls an account, we may suspend access until it is resolved, and we may rely on the contact and billing information on file.
We offer a free plan. It does not expire, it does not require a credit card, and you are never automatically charged for it.
The free plan is limited to 25 customers. Other features are reserved for paid plans; the current comparison is on our pricing page. If you want to add more customers or unlock additional features, you can upgrade at any time.
We may change what the free plan includes, and we may suspend or remove free accounts that are inactive for an extended period or that violate Section 11.
Plans and prices. Our current plans, prices, and billing periods are listed on our pricing page. Plans are billed either monthly or annually, in advance, at the start of each billing period.
Automatic renewal. Paid plans renew automatically. When you subscribe, you authorize us and our payment processor to charge your payment method on a recurring basis, at the start of each billing period, until you cancel. A monthly plan renews every month and an annual plan renews every year. Your subscription will keep renewing and your payment method will keep being charged until you cancel it as described in Section 8.
Renewal price. Your plan renews at the same price you are currently paying. If we ever change the price of your plan, we will tell you before the change takes effect, and you may cancel before your next renewal if you do not want to continue.
No refunds. Subscription fees, add-on fees, and any other fees you pay us are non-refundable, in whole or in part, including if you cancel partway through a billing period and including if we suspend or terminate your account under Section 8. We offer a free plan with no time limit and no credit card required so that you can evaluate the Service fully before you pay us anything.
Taxes. Our fees are exclusive of any sales, use, value-added, or similar taxes. If any such tax applies to your subscription, you are responsible for it, and we may add it to your invoice.
Failed payments. If a renewal charge fails, our payment processor will retry it over several days. If payment is still not collected, we may suspend or downgrade your account. You can update your payment method at any time in your account settings, and restoring payment restores your access.
Changing plans. You may upgrade at any time; upgrades take effect immediately. You may downgrade at any time, but a downgrade from an annual plan does not take effect until your current annual term ends, and it does not entitle you to a refund of the difference.
Add-ons. Optional add-on services are billed on the same recurring basis as your plan and follow the same renewal, cancellation, and refund rules.
The Service lets you accept card and bank payments from your own customers. Those payments are handled by third-party payment processors and their sponsoring financial institutions, not by us. Which processor applies to your account depends on how your account is configured. We currently use United Merchant Services of California, LLC (Celero), Stripe, Inc., and PayPal, Inc. for payment processing, and Basis Theory, Inc. to store saved payment cards securely. We may change or add payment processors, and we will update this Section when we do.
You have a separate agreement with your processor. To accept payments you must complete your processor's application and underwriting and agree to its merchant terms. Your processor may approve, decline, suspend, or terminate your ability to process payments in its own discretion, and it sets the rates and fees it charges you. We are not a party to that agreement and we cannot override those decisions.
Consent to share your information. You authorize us to share information about you, your business, your beneficial owners, and your transactions with our payment processors and with their own service providers, processors, and sponsoring banks, so that they can underwrite your account, provide payment services, and meet their legal and card network obligations. You confirm you have the authority to give this authorization.
Processor fees. Your payment processor charges its own fees on each transaction. Card transactions are currently 2.9% plus $0.30 per transaction. Other payment methods are priced differently; for ACH bank payments the fee is 1% of the payment, capped at $10 on payments over $1,000. Processors may change their rates, and the rates that apply to your account are the ones your processor has set and disclosed to you.
Our fee. In addition to what your processor charges, LawnPro charges a fee of 1% of each payment your customers make to you through the Service. This fee is deducted automatically from each payment. It applies to accounts on the Solo and Startup plans, including legacy plans at the Startup tier, and to accounts that are not on a recurring paid subscription. It is waived on the Grow and Plus plans, including their legacy equivalents.
Your responsibility for transactions. You are responsible for every payment you process, for the accuracy of what you charge, and for your relationship with your own customers. You must not process a payment on a card you are not authorized to charge, and you must not use the Service to process payments for anyone other than your own business. We are not liable for a transaction that fails, is delayed, is duplicated, or is processed incorrectly, including because of a network error or an act or omission of a processor or bank. If you process a payment, it is your responsibility to confirm that it went through.
What you are responsible for. You are responsible for all losses arising from payments processed through your account. These include refunds, chargebacks, payment reversals, ACH returns, fraudulent transactions, unpaid processing fees, losses from misuse of your credentials, and any fines, assessments, or penalties imposed by a payment processor, a sponsoring bank, or a card network in connection with your processing activity. We refer to these together as "Transaction Losses."
Reimbursement. If we incur a Transaction Loss attributable to your account, you will reimburse us on demand. We may recover the amount by deducting it from funds otherwise payable to you, by charging any payment method you have on file with us, or by invoicing you with payment due on receipt. Amounts that remain unpaid for 30 days accrue interest at 1.5% per month or the highest rate permitted by law, whichever is lower, and you are responsible for our reasonable costs of collection.
Reserves and suspension. If your chargeback rate exceeds card network thresholds, or if we or a payment processor reasonably believe your account presents an elevated risk of fraud or loss, we may delay settlement of your funds, require you to maintain a reserve, or suspend or disable your ability to process payments. We will let you know when we do this unless we are prohibited from telling you.
Payment method on file. We may require you to keep a valid payment method on file as a condition of accepting payments through the Service.
Survival. Your obligations under this Section continue after your account is cancelled or terminated, for as long as any payment you processed remains subject to chargeback, reversal, or adjustment under applicable card network or banking rules.
Cancelling your subscription. You may cancel a paid plan at any time from the billing section of your account settings. You can also cancel by emailing support@lawnprosoftware.com or calling us at 205-369-7052. There are no cancellation fees and no long-term contracts.
What happens when you cancel. Cancellation stops future renewals. You keep access to your paid features through the end of the billing period you have already paid for, and your subscription is not renewed after that. Cancelling does not refund fees you have already paid, including the remainder of an annual term. See Section 5.
Termination by us. We may suspend or terminate your account if you materially breach these Terms and do not fix the breach within 30 days after we notify you. We may suspend or terminate immediately, without that notice period, if you fail to pay, if your use of the Service creates a legal, security, or financial risk to us or to others, if a payment processor or regulator requires it, or if we are required to do so by law. We may also discontinue the Service generally, in which case we will give you as much notice as is reasonably practical.
After termination. Your right to use the Service ends. Sections 6, 7, 9, and 13 through 18 survive, along with any payment obligations you have already incurred.
You own your data. The information you and your users put into the Service, including your customer records, properties, jobs, estimates, invoices, photos, and notes, belongs to you. We do not claim ownership of it.
What we do with it. You grant us the rights we need to host, process, transmit, back up, and display your data in order to provide, secure, support, and improve the Service, and to do anything else you instruct us to do through the Service. We may also use aggregated and de-identified information, which does not identify you or any individual, to understand how the Service is used and to improve it.
Your customers' personal information. Much of the data you put into LawnPro is personal information about your own customers. As between you and us, you are responsible for that information: for having the right to collect it, for telling your customers what you do with it, and for handling their requests about it. We process it on your behalf and in line with our Data Processing Addendum, which is part of these Terms.
Exporting your data. While your account is active, you can export your data from the Service. Please export anything you want to keep before you cancel.
Security. We use reasonable administrative, technical, and physical safeguards designed to protect your data. No system is perfectly secure, and you are responsible for the security of your own devices, networks, and credentials.
How we handle personal information generally is described in our Privacy Policy.
The Service can send text messages and emails to your customers on your behalf. You are the sender of those messages. You are responsible for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and messaging laws, and the rules of the mobile carriers and messaging providers.
Consent. Before you send a message to someone, you must have their consent to be contacted that way, and you must keep a record of it. Consent means the recipient agreed to receive the kind of message you are sending. A signed form, a completed sign-up flow with a timestamp, or a written agreement all work.
If a customer messages you first, you may reply within that conversation, and their inbound message serves as both consent and proof of it. That consent is limited to that conversation.
You may also message a customer you already have a relationship with, where they gave you their phone number or email and took an action that would reasonably lead to the message, such as booking an appointment, setting up an alert, or placing an order. Appointment reminders, receipts, confirmations, one-time passcodes, and messages coordinating a service visit are all appropriate. These messages must not promote a product or service or advocate a cause.
Opt-outs. You must honor opt-out requests promptly. The Service supports the standard STOP and HELP keywords, and you must not send further messages to someone who has opted out.
Registration. Business text messaging in the United States requires registration with the mobile carriers, including A2P 10DLC brand and campaign registration. You must give us accurate registration information and keep it current. Carriers may block, filter, or apply fees to your messages, and we do not control those decisions.
Your indemnity. You will indemnify us for any claim, fine, or penalty arising from messages sent through your account, including claims under the Telephone Consumer Protection Act. This is in addition to Section 15.
Messages from us to you. By using the Service you agree that we may contact you by email, text message, phone, or mail about outages, security issues, changes to the Service, billing, support, and occasional offers. You can opt out of promotional messages at any time. We will still send you messages we need to send about your account, your billing, and the security of the Service.
You agree that you will not, and will not allow anyone using your account to:
We may investigate suspected violations and may suspend or terminate accounts involved in them.
The Service integrates with products we do not control, including payment processors, accounting software, mapping and routing providers, messaging providers, and automation tools. Your use of those products is governed by their own terms and privacy policies, and you are responsible for reviewing and complying with them.
Third-party providers may change, limit, or discontinue their services or their interfaces at any time, and that may affect how the Service works. We are not responsible for third-party products, for the availability or accuracy of anything they provide, or for any loss you suffer because of them. Links to third-party sites are provided for convenience and are not endorsements.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN COPIES OF DATA THAT MATTERS TO YOU.
We make no promise about the financial results you will achieve using the Service. Any examples of results are illustrative and are not a guarantee. See our Earnings Disclaimer.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
These limits do not apply to your obligations under Section 7 (chargebacks and transaction losses), Section 10 (text messages and email), or Section 15 (indemnification), or to liability that cannot be limited under applicable law.
Some jurisdictions do not allow certain limitations of liability, so parts of this Section may not apply to you.
You will defend, indemnify, and hold harmless LawnPro and its members, officers, employees, and agents from any claim, demand, loss, liability, fine, penalty, or expense, including reasonable attorneys' fees, arising out of or relating to: your use of the Service; your data and your customers' data; the payments you process and any Transaction Losses; the messages you send; your violation of these Terms or of any law, regulation, or card network rule; or your dispute with any of your own customers, employees, or contractors.
We will notify you of any claim we seek indemnification for, and you may control the defense, provided that you may not settle a claim in a way that imposes an obligation on us without our written consent. We may participate in the defense with our own counsel at our expense.
We may change these Terms. When we do, we will update the effective date at the top of this page. If a change materially affects your rights or obligations, we will give you reasonable advance notice, by email or through the Service, before it takes effect.
Changes apply going forward. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, your remedy is to cancel your account under Section 8 before the change takes effect.
Governing law. These Terms are governed by the laws of the State of Alabama, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.
Informal resolution first. Before starting an arbitration or a lawsuit, please contact us at support@lawnprosoftware.com and describe the problem. Most disputes can be resolved quickly this way. If we cannot resolve it within 30 days, either of us may proceed.
Binding arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures. The arbitration will take place in Etowah County, Alabama, before one arbitrator, and will be conducted in English. Judgment on the award may be entered in any court with jurisdiction. The arbitrator may not award damages or remedies inconsistent with these Terms.
What is not arbitrated. Either of us may bring a claim in small claims court, and either of us may seek injunctive or equitable relief in court to protect intellectual property rights or to stop unauthorized use of the Service.
Class action waiver. Disputes will be brought only in an individual capacity. You and we each waive the right to participate in a class action, class arbitration, consolidated action, private attorney general action, or any other representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the rest of this Section still applies.
Jury trial waiver. To the extent a dispute proceeds in court rather than arbitration, you and we each waive the right to a trial by jury.
How to opt out of arbitration. You may opt out of this arbitration agreement and the class action waiver by emailing support@lawnprosoftware.com with the subject line "Arbitration Opt-Out" within 30 days after you first accept these Terms. Include your name, your business name, and the email address on your account. Opting out will not affect anything else in these Terms, and it will not affect your account.
Venue. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Etowah County, Alabama, and waive any objection based on inconvenient forum.
Time limit. Any claim arising out of or relating to these Terms or the Service must be brought within one year after it arises, or it is permanently barred, unless applicable law prohibits shortening the limitations period.
Entire agreement. These Terms, together with the documents incorporated in Section 1, are the entire agreement between you and us about the Service, and they replace any earlier agreements or understandings on that subject.
Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force.
No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our written consent, including by operation of law or in connection with a merger or change of control. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this Section is void.
Force majeure. Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, utility or internet failures, and acts of government. This does not excuse your obligation to pay amounts you owe.
Independent contractors. You and we are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
No third-party beneficiaries. These Terms are for the benefit of you and us only, and do not give rights to anyone else.
Notices. We may send you notices by email to the address on your account, by posting in the Service, or by mail. You may send us notices at the address below. Notices are effective when received.
Contact us.
LawnProSoftware.com LLC
497 Sutton Bridge Rd
Rainbow City, AL 35906
Email: support@lawnprosoftware.com
Phone: 205-369-7052, 7am–7pm CST, 7 days a week