Help Article
Setting Up Tip Collection
Step-by-step guide to enabling tips in your Client Portal.
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Tip Collection
Let customers say thanks—right when they pay
Tip collection built into your payment flow. Customers see 10%, 15%, 20%, and custom options when paying invoices in the Client Portal. No extra steps, no awkward asks—just an easy way to reward great work.
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How does Tip Collection work?
Built Into Payments
Tips appear naturally when customers pay
When a customer views an invoice in your Client Portal, the tip section appears right on the payment form—after they see the invoice amount and before they submit payment. No popups, no extra clicks. Everything is on one clean page so customers can review, add a tip, and pay in seconds.
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Easy Tip Options
Preset percentages plus custom amounts
Customers choose from 10%, 15%, or 20% with a single tap. Want to tip more? The custom option lets them enter any amount. The 15% option is selected by default—research shows this sweet spot maximizes tips without feeling pushy.
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Track Every Tip
Tips tracked separately for easy payroll
Every tip is recorded with the payment but tracked separately so you can see exactly how much each crew earned in tips. Run reports by date range, crew, or employee. Makes distributing tips to your team straightforward and transparent.
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Trigger Automations
Send thank-you messages automatically
Use the "Payment Made With Tip" automation trigger to send a personalized thank-you to customers who tip. Acknowledge their generosity immediately—it encourages repeat tipping and strengthens customer relationships.
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Tip Collection is included in all LawnPro plans. No credit card required to start.
View Pricing"Our crews love it. Tips went from almost nothing to an extra $200-300 per week just because customers have an easy way to show appreciation. And the thank-you automation makes customers feel good about tipping."
SC
Steve C.
Complete Lawn Solutions, Ohio
Why teams love Tip Collection
Boost crew morale and earnings without awkward conversations.
Boost Crew Earnings
Tips add meaningful income for your team. Happy crews stick around longer and do better work.
Zero Friction
Tips are part of the payment flow—not a separate step. Customers add tips without extra effort.
Smart Defaults
15% is pre-selected based on industry research. Customers can easily change it or skip entirely.
Custom Amounts
Some customers want to tip more. The custom option lets them enter any dollar amount they choose.
Tip Reporting
See tips by date, crew, or employee. Makes payroll distribution simple and keeps things transparent.
Auto Thank-You
Trigger automations when customers tip to send immediate thank-you messages. Gratitude breeds loyalty.
Works with features you already use
Tip Collection connects seamlessly with your existing LawnPro workflow.
Client Portal
Customers see tip options when paying invoices online. The same clean payment experience, now with tips.
Learn More →Workflow Automations
Use "Payment Made With Tip" trigger to send thank-you emails or texts automatically.
Learn More →Reporting
Track tip totals by date range, crew, or employee. Export for payroll or analysis.
Learn More →What is Tip Collection?
Tip Collection is a feature in LawnPro that allows customers to add a gratuity when they pay invoices through your Client Portal. The tip options appear naturally on the payment form—right on the same page as the invoice, so customers can see the amount, add a tip, and pay without any popups or extra steps.
When enabled, customers see preset tip buttons for 10%, 15%, and 20%, plus a custom option for entering any amount. The 15% option is selected by default, which research shows maximizes tips without feeling aggressive. Customers can easily change their selection or remove the tip entirely.
Here's what Tip Collection includes:
- Preset tip percentages (10%, 15%, 20%) displayed as easy-tap buttons
- Custom tip option for customers who want to enter a specific amount
- Real-time calculation showing tip amount and new total
- Separate tip tracking for payroll and reporting
- Automation trigger ("Payment Made With Tip") for thank-you workflows
Tips are collected through your existing payment processor (Stripe) and deposited with your regular payments. The tip amount is tracked separately so you can easily see what each crew earned and distribute tips fairly.
Frequently Asked Questions
Can customers skip the tip?
Absolutely. Customers can deselect the tip option or set a custom amount of $0. The tip section is clearly optional and never blocks payment. We never want customers to feel pressured.
Do tips appear on estimate deposits?
No. Tips are automatically hidden for estimate deposits since the work hasn't been completed yet. Tips only appear when customers pay invoices for completed work.
How do I track tips for payroll?
Tips are tracked separately from invoice payments. You can run reports filtered by date range, crew, or employee to see tip totals. This makes distributing tips to your team straightforward.
Are there extra fees on tips?
Tips are processed through your regular payment processor (Stripe) at the same rate as your invoice payments. There are no additional LawnPro fees for collecting tips.
Can I change the default tip percentage?
Currently the default is 15%, which research shows balances maximizing tips with customer comfort. Customers can easily select a different percentage or enter a custom amount.
Free Resources
Guides and support to help you run your business better.
Video Tutorial
Client Portal Overview
See how customers experience paying invoices with tip options.
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Talk to Our Team
Questions about tips or payments? We're here 7am-7pm CST, 7 days a week.
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